Gaming CRM

The CRM built for the gaming industry

Manage player support, in-app messaging, and engagement across every channel — in one platform designed for game studios.

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Trusted by gaming studios worldwide

sports_esports In-Game forum Discord mail Email language Web

Where are my gems? I purchased them yesterday

Your gems are safe! Go to Settings → Restore Purchases to sync your account.

auto_awesome AI · from your knowledge base
Resolved instantly
95% Deflected
<2s Response
50+ Languages
WHY GAMING NEEDS ITS OWN CRM

Generic CRMs weren't built for games

Traditional CRMs are designed for sales pipelines — not for managing millions of player interactions across in-game, Discord, and web channels.

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Players leave the game

Generic CRMs rely on web forms and email. Players abandon their session, breaking immersion and increasing churn.

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Can't handle launch spikes

Game launches create massive ticket surges. Sales-focused CRMs aren't built for that kind of scale and speed.

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No Discord integration

Players live in Discord. Generic CRMs treat it as an afterthought, creating data silos and missed requests.

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No player context

Generic CRMs show customer data — not player data. No game accounts, devices, entitlements, or progression.

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No multilingual AI

Games have global audiences. Generic CRMs require per-language agents instead of built-in AI translation.

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Expensive per-seat pricing

Per-seat licenses plus AI add-ons mean costs spiral. Gaming needs predictable pricing that scales with players.

HOW IT WORKS

From player issue to resolution — in seconds

Every channel, every language, one unified platform.

In-game support SDKPowerful APIUnified agent workspaceIntelligence & analytics
WHY THEYMES

Built different. Built for gaming.

Purpose-built features for player support, engagement, and retention — not repurposed sales tools.

Gaming CRM platform overview
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95%

Ticket Deflection

AI resolves most common player issues before they ever reach your team

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50+

Languages Supported

Serve a global player base with real-time AI translation for agents and players

speed
<2s

AI Response Time

Instant answers that keep players engaged and in-game

95% Ticket Deflection
50+ Languages Supported
<2s AI Response Time
24/7 Always-On Support
PLATFORM CAPABILITIES

Everything a game studio needs in a CRM

Purpose-built features for player support, engagement, and retention.

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In-App Messaging

Reach players directly inside your game with contextual messaging, announcements, and support prompts.

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Support Automation

Deflect repetitive tickets with AI-powered troubleshooting flows and automated responses.

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Player Profiles

Full support history, game data, and engagement timeline in one unified player profile.

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AI Knowledge Base

Auto-generate and maintain help content so players find answers before opening a ticket.

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Multilingual Support

Real-time AI translation for both agents and players across 50+ languages.

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SDK Integration

Lightweight, customizable SDK for Unity, iOS, Android, and WebGL.

WHO IT'S FOR

Built for game studios of every size

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Mobile Studios

Handle millions of in-app support requests with AI self-service and in-game messaging.

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PC & Console

Manage support across Steam, Discord, and in-game channels in one platform.

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Live Service

Scale support during launches and live events with automation that handles spikes.

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Indie & Growing

Lightweight setup that grows with you — from your first 1,000 to your first million players.

“
“Switching to Theymes has been a dream. The onboarding process was seamless, with the team providing exceptional support and ensuring we felt confident right from the start. The tool itself is intuitive, easy to navigate, and packed with practical features that fit perfectly with our needs.”
Kimon Sklavounos Customer Support Manager, tinyBuild Games
FAQ

Frequently asked questions

Common questions about using a CRM in the gaming industry.

What is a gaming CRM?

A gaming CRM is a platform specifically designed to manage player interactions, support requests, and engagement for game studios. Unlike generic CRMs built for sales pipelines, a gaming CRM focuses on player support, in-app messaging, community management, and player lifecycle tracking across channels like in-game, Discord, email, and web.

How does CRM help gaming companies?

A CRM helps gaming companies by centralizing all player interactions in one place, enabling faster support response times, automating repetitive ticket resolution, and providing insights into player behavior and satisfaction. This leads to higher player retention, lower support costs, and better player experiences.

Why can't I use a generic CRM like Salesforce or Zendesk for my game studio?

Generic CRMs lack gaming-specific features like in-game SDK integration, Discord support channels, player profile tracking with game data, and AI that understands gaming terminology. They can't handle the scale and speed of player support during game launches or live events.

What channels does Theymes support?

Theymes supports in-game messaging via our lightweight SDK (mobile, PC, and console), Discord bot integration, email, and web widget. All channels feed into a single unified agent workspace.

How does Theymes handle multilingual player support?

Theymes includes built-in AI-powered real-time translation for 50+ languages. Both incoming player messages and outgoing agent responses are automatically translated, enabling global support without hiring agents for every language.

Can Theymes integrate with our existing tools?

Yes. Theymes integrates with your existing tech stack through APIs and webhooks — game backends, analytics platforms, and other internal tools.

Ready for a CRM that gets gaming?

See how Theymes handles your real player tickets.
Start your free trial today.

Start free trial Book a demo

Ready to leave legacy support systems behind?

Hands-on 30min demo

Book a short session with us and we’ll show you how our AI-driven knowledge base can instantly cut down repetitive player questions and keep your team focused on what matters.

No commitment trial

We'll run a no-commitment trial based on your player issues and show you how our system can handle real player tickets. You keep the insights, no strings attached.

All channel support

We work side by side with your team, supporting every channel players use; in-game, web, email, and even Discord. Together we build player support that feels natural, fast, and future-proof.