In-App Support

Support that lives inside your app

AI-powered help embedded directly in your mobile app — so users get answers without leaving, and your team stops drowning in tickets.

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Trusted by product teams worldwide

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I was charged twice for my subscription

I can see the duplicate charge on your account. I've initiated a refund for the extra payment — it'll appear in 3-5 business days.

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Resolved instantly
61% Fewer tickets
<2s Response
50+ Languages
WHY IN-APP SUPPORT MATTERS

Users leave when support takes them out of your app

Email forms, external help centers, and chatbot popups break the user experience. Embedded support keeps users engaged and reduces churn.

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Users leave your app

External support channels break the flow. Users abandon their session, drop engagement, and may never come back.

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Ticket volume grows with users

Without self-service, every new user is a potential support ticket. Scaling headcount never keeps up.

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Global users, local support

Apps have global audiences. Without built-in AI translation, you need per-language agents or leave users underserved.

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No user context

Generic tools show email threads, not user data. No account status, subscription tier, or in-app behavior.

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Slow resolution, fast churn

Users expect instant answers. Long wait times drive uninstalls and negative reviews.

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Expensive per-seat pricing

Per-seat licenses plus AI add-ons mean costs spiral. App teams need predictable pricing that scales with users.

HOW IT WORKS

From user issue to resolution — in seconds

Every channel, every language, one unified platform.

In-app support SDKPowerful APIUnified agent workspaceIntelligence & analytics
WHY THEYMES

Built for products where support is part of the experience

Purpose-built features for in-app support, user engagement, and retention.

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61%

Ticket Deflection

AI resolves most common user issues before they ever reach your team

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50+

Languages Supported

Serve a global user base with real-time AI translation for agents and users

speed
<2s

AI Response Time

Instant answers that keep users engaged and in-app

61% Ticket Volume Reduction
50+ Languages Supported
<2s AI Response Time
24/7 Always-On Support
PLATFORM CAPABILITIES

Everything an app team needs for in-app support

Purpose-built features for user support, engagement, and retention.

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In-App Messaging

Reach users directly inside your app with contextual messaging, announcements, and support prompts.

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Support Automation

Deflect repetitive tickets with AI-powered troubleshooting flows and automated responses.

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User Profiles

Full support history, app data, and engagement timeline in one unified user profile.

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AI Knowledge Base

Auto-generate and maintain help content so users find answers before opening a ticket.

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Multilingual Support

Real-time AI translation for both agents and users across 50+ languages.

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SDK Integration

Lightweight, customizable SDK for iOS, Android, and web.

WHO IT'S FOR

Built for app teams of every size

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Mobile Apps

Handle millions of in-app support requests with AI self-service and embedded messaging.

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Subscription Apps

Reduce churn with proactive support that catches billing issues and keeps subscribers happy.

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B2C Platforms

Scale support across millions of users with automation that handles volume spikes.

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Growing Teams

Lightweight setup that grows with you — from your first 1,000 to your first million users.

"Our SDK supports iOS, Android, Unity, and WebGL — the same embedded support infrastructure trusted by gaming studios worldwide, now available for any mobile app."

Theymes Platform

SDK available across all major platforms

FAQ

Frequently asked questions

Common questions about in-app support for mobile apps.

What is in-app support?

In-app support lets users get help directly inside your mobile app or web product — without switching to email, a web form, or a separate help center. It reduces friction, keeps users engaged, and dramatically cuts ticket volume through AI-powered self-service.

How does Theymes help mobile app teams?

Theymes gives app teams a complete support platform: in-app messaging via SDK, AI-powered ticket deflection, a self-service knowledge base, and real-time analytics. Everything is designed to keep users inside your product and reduce the load on your support team.

What platforms does the SDK support?

Our SDK supports iOS, Android, Unity, and WebGL. Integration takes just a few lines of code, and you can customize the look and feel to match your app's design.

Can I use Theymes if I don't have a mobile app?

Yes. Theymes works for any product where support lives inside the experience — mobile apps, web apps, games, or desktop software. Our web widget and API integrations cover non-mobile use cases.

How does Theymes handle multilingual user support?

Theymes includes built-in AI-powered real-time translation for 50+ languages. Both incoming user messages and outgoing agent responses are automatically translated, enabling global support without hiring agents for every language.

Can Theymes integrate with our existing tools?

Yes. Theymes integrates with your existing tech stack through APIs and webhooks — app backends, analytics platforms, and other internal tools.

Ready to bring support inside your app?

See how Theymes handles your real user tickets.
Start your free trial today.

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Ready to leave legacy support systems behind?

Hands-on 30min demo

Book a short session with us and we’ll show you how our AI-driven knowledge base can instantly cut down repetitive player questions and keep your team focused on what matters.

No commitment trial

We'll run a no-commitment trial based on your player issues and show you how our system can handle real player tickets. You keep the insights, no strings attached.

All channel support

We work side by side with your team, supporting every channel players use; in-game, web, email, and even Discord. Together we build player support that feels natural, fast, and future-proof.