New Pixel Federation migrates 9 games to Theymes

Less ticket chaos. More loyal players.

Automate the boring stuff. Keep your players close.
AI support built for studios and publishers who care.

Create your environment Book a demo
Fast setup & Migration
Crafted with CX professionals
Best in class SDK
Helpdesk dashboard viewIntelligence dashboard viewKnowledge Base dashboard viewReports dashboard view

Trusted by studios and publishers

TinyBuild Logo
Klang Logo
Metacore Logo
Pixel Federation Logo
Tribo Logo
Saber Interactive Logo
Innogames Logo
Dorian Logo
Starberry Logo
Critical Force Logo
Creepy Jar Logo
Directive Games Logo

Every update, event, and bug creates a ticket spike.

Headcount never keeps up.

30%+ ticket surges during live ops are normal

Most teams are already understaffed before the spike hits

Results in backlogs, rushed replies, and players who feel ignored

Live Event Active
Last 24 hours
Ticket Backlog
0 +
Bug reports
Refunds
Account
Avg response time: 47+ hours

Built for player support teams

Less chaos for your team, quicker fixes for your players.

SDK
Unity, iOS, Android, WebGL
Web Widget
Discord Bot

Where are my gems?

12:48 PM

Your gems are safe! Go to Settings → Restore Purchases to sync.

Your knowledge
12:48 PM
Resolved instantly

How do I link my account?

3:22 PM

Tap your profile icon → Settings → Link Account and sign in with your email.

Your knowledge
3:22 PM
Resolved instantly

Can I get a refund?

9:15 AM

Refunds are handled by your app store. Visit Settings → Purchase History for details.

Your knowledge
9:15 AM
Resolved instantly

Game keeps crashing

5:41 PM

Try clearing cache: Settings → Storage → Clear Cache, then restart the app.

Your knowledge
5:41 PM
Resolved instantly

AI Assistant, everywhere

Deploy to any channel — in-game, web, Discord, or email. Train with your own content and let AI handle the rest.

Support Workspace Co-pilot preview

Support Workspace

AI co-pilot automatically tags and enriches tickets so your team can focus on helping players.

CSAT Response FCR Deflection NPS Volume Backlog Sentiment
Live

Intelligence

Real-time dashboards to track player well-being and support performance across your team.

"Switching to Theymes has been a dream. The onboarding process was seamless, with the team providing exceptional support and ensuring we felt confident right from the start. The tool itself is intuitive, easy to navigate, and packed with practical features that fit perfectly with our needs."
KS

Kimon Sklavounos

Customer Support Manager, tinyBuild Games

"Theymes has been a game-changer for our small team. Its AI-powered tools have helped us engage with a global audience while keeping costs low. The AI search engine does an amazing job of summarizing articles, making them easier to find and use."
NN

Nicolas Nottin

Lead Community Developer, Tribo Games

"The platform is simply fantastic for simplifying player support and providing them with a knowledge base about our game. It became our single point of contact for all player's needs and made our small team life a lot easier."
GC

Giorgio C

Marketing Producer, Directive Games

Built for scale

Everything you need to deliver exceptional player support

Recover from liveops incidents in minutes

When a game update breaks something, thousands of tickets flood in across every language. Theymes detects the spike, groups tickets by root cause, and creates a unified issue — automatically.

Login broken
EN
Kann nicht einloggen
DE
Connexion impossible
FR
로그인 안 됨
KO
Issue detected
Auth service outage
Tickets grouped 0
Avg Resolution
0 min
-12%
CSAT Score
0 %
+4%
Player Sentiment
0 % positive
Live

Real-time analytics

Track resolution times, player sentiment, and team performance as it happens.

A1
A2

Smart routing

AI automatically assigns tickets to the right agent.

Hello Hola こんにちは Bonjour Hallo 안녕하세요 Ciao Привет

Multi-language support

Serve players globally with AI-powered translations in 50+ languages.

Automated tags and fields

AI analyzes incoming messages and instantly applies the right tags and custom fields — no manual sorting needed.

Real-time player insights

Understand player sentiment and support performance as it happens. Spot trends early, prioritize what matters, and keep your players happy.

Platform intelligence dashboard
Everything you need for insights

Build and share dashboards

Create custom dashboards tailored to your team's needs. Combine any metrics, filter by time range or agent, and share views across your organization so everyone stays aligned on what matters.

Pull data into your own systems

Use the Theymes API to export every metric into your existing BI tools, data warehouses, or internal dashboards. Your data, your way — no lock-in.

Integrate with anything

Connect your existing tools and workflows.
Theymes fits right into your stack.

Theymes
Discord
Jira
Zapier
Slack
Stripe
Linear
Zendesk
Intercom
HubSpot
Grafana
Notion
Analytics
Discord
Zendesk
Zapier
Stripe
Intercom
Jira
Tableau
HubSpot

Up and running in days, not months

A simple path from signup to your first resolved ticket

01

Connect your game

Integrate our SDK with just a few lines of code. Unity, iOS, Android, and Web supported.

02

Migrate or build knowledge

Bring your existing FAQs, docs, and past tickets. Our AI learns your game instantly.

03

Configure your workflows

Set up routing rules, auto-responses, and escalation paths that match your team.

04

Go live

Launch to players and watch resolution times drop from day one.

Industry insights from gaming support experts

Learn from teams building world-class player experiences

3/25/2025 - Two bot interactions read

Discord bot for gaming communities

Community managers in gaming already juggle more tasks than a raid healer. Answering repetitive player queries shouldn’t add to their workload. That's exactly why we've crafted our Discord bot, designed to integrate...
2/10/2025 - 1 minute read

OpenAI and Theymes: Establishing Zero Data Retention

We are excited to announce a new agreement with OpenAI that sets a standard for data privacy when utilizing LLM systems. Under the Zero Data Retention (ZDR), any data processed by OpenAI is not stored beyond what is immediately needed.

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Success stories

See how gaming companies use Theymes to transform player support.

Saber Interactive case study
30% Faster response time
Saber Interactive logo

Saber Interactive

Saber Interactive moves player support from Zendesk to Theymes

Read case study
Pixel Federation case study
9+ Games migrated to unified platform
Pixel Federation logo

Pixel Federation

How Pixel Federation moved nine games to in-game support and turned ticket spikes into one-day problems

Read case study
Critical Force case study
61% Reduction in ticket volume
Critical Force logo

Critical Force

How Critical Force cut ticket volume by 61% with AI-driven multilingual support

Read case study

Frequently Asked Questions

What is Theymes? +

I'm not sure where to start supporting my players, can you help? +

How does Theymes' knowledge base help gaming companies? +

What are the benefits of Theymes' in-game SDK integration? +

How does Theymes' multilingual support app work? +

Does Theymes offer analytics and reporting capabilities? +

Do you support email channel? +

How is your solution different than Helpshift? +

Can Theymes integrate with our existing support tools and systems? +

Ready to leave legacy support systems behind?

Hands-on 30min demo

Book a short session with us and we’ll show you how our AI-driven knowledge base can instantly cut down repetitive player questions and keep your team focused on what matters.

No commitment trial

We'll run a no-commitment trial based on your player issues and show you how our system can handle real player tickets. You keep the insights, no strings attached.

All channel support

We work side by side with your team, supporting every channel players use; in-game, web, email, and even Discord. Together we build player support that feels natural, fast, and future-proof.